Google has had a rocky history when it comes to mobile reviews. A Brief History of Google Reviews on Mobile Well, did you know you can still leave a review in a mobile browser? For years we thought it wasn’t possible, but when researching for this post we found a way that works, and we have added the instructions to our Review Handout Generator to make it super easy to request reviews from mobile users. Today it requires the reviewer to download and use the Google Maps app, if it’s not already on their phone. The trouble is, people are not usually in front of their computers right after they interact with a small business and leaving a Google review on mobile has been a bit cumbersome in recent years. That said, Google does provide some tips for you to keep in mind: The website suggests keeping responses short, kind, and remembering to be thankful for your customers and their feedback.When is the best time to ask for a review? A few days after an interaction with a customer, within a week or perhaps immediately after the business transaction is completed? We say it’s the latter right after doing business with a client. The way you'll choose to field reviews for your business will depend on a variety of factors, like how comfortable you are with interacting with them online and how much time you have to devote to replies. A negative - but true - review, on the other hand, would not be subject to removal. Just keep in mind that the review would somehow have to violate Google's posting guidelines (by providing false information or by spamming your business' account, for example) in order to be deleted. To do so, check out our article, ' How to delete an outdated Google review, or dispute a spammy review of your business.' If, instead of replying, you simply want to delete a spammy Google review, you need go through the flagging process and wait for the site to process your request. Responses to reviews may take a while to appear on your page. Write your response and click 'Send' (the paper plane icon). The Google My Business app will allow you to manage how your business appears on Google Maps.ģ.

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